Alexander Youth Network
400 West Marion Street, Shelby, NC 28150
Phoenix Counseling Center
Address: 804 North Lafayette Street Suite 2, Shelby, NC 28150 · Map
Phone: (704) 476-4106
Website: phoenixcc.us
About Phoenix Counseling Center
The Shelby Outpatient Office delivers outpatient care for mental health and substance use concerns for adolescents and adults. Patients can receive individual, group, and family counseling. The Substance Abuse Intensive Outpatient Program (SAIOP) is available for individuals 13 and older, while the Comprehensive Outpatient Treatment (SACOT) offers a more structured approach for adults age 18 and up. Together, these programs assist clients in forming healthier routines and strengthening support systems needed for recovery.
Programs are aimed at lowering substance use, enhancing practical daily skills, and improving relationships. The center also provides help for those living with mental health conditions, developmental disabilities, or co-occurring needs. Education, relapse prevention, and crisis planning are part of the services to help each person remain consistent with their treatment goals. Care is organized to respect individual differences and provide an inclusive environment.
Day-to-day programming includes counseling, development of coping skills, and supportive group activities. SACOT runs for four hours each weekday, whereas SAIOP meets for about three hours multiple times per week. Participants engage in group sessions, individual meetings, and scheduled activities designed to offer stability. Overall, the focus is to provide a secure, well-organized setting that supports growth and long-term recovery.
Facility-provided information
- Care offered
- Outpatient · Co-Occurring Mental Health
- Substances treated
- Chronic Relapse · Co-Occurring Disorders · Drug Addiction · Smoking Cessation
- Conditions treated
- Anger · Anxiety · Depression · Perinatal Mental Health · Trauma
- Therapies
- 1-on-1 Counseling · Cognitive Behavioral Therapy · Family Therapy · Group Therapy · Life Skills · Online Therapy · Relapse Prevention Counseling · Trauma-Specific Therapy · Twelve Step Facilitation
- Approaches
- Evidence-Based · Individual Treatment · Personalized Treatment · Twelve Step
- Who it serves
- Adolescents · LGBTQ+ · Men · Older Adults · Veterans · Women · Young Adults
- Aftercare
- Continuing Care · Employment Counseling · Intensive Outpatient Program · Outpatient Treatment · Support Meetings
- Languages
- English
Questions to ask Phoenix Counseling Center
- What does treatment cost without insurance, and do you offer a payment plan or sliding fee?
- How many hours a week is the outpatient or IOP schedule, and are evening groups available?
- If I need medication for opioid or alcohol use disorder, do you prescribe it or refer out?
- Do you treat mental health conditions such as depression or anxiety at the same time?
- Is there a waitlist, and how soon can you do an assessment?
- What happens after the program ends: aftercare, alumni groups or step-down care?
Also confirm the facility is licensed by North Carolina. If you are withdrawing from alcohol or benzodiazepines, ask about medical detox; do not stop suddenly on your own.
Paying for treatment at Phoenix Counseling Center
Phoenix Counseling Center did not report which payment types it accepts. If you have Medicaid, ask whether the facility accepts your North Carolina Medicaid plan or can refer you to one that does. Most private plans must cover substance use treatment on terms comparable to other medical care under federal parity law.
Distance to specialized care from Shelby
Measured from the population center of Cleveland County, using SAMHSA locator data mapped by FindRehabMap:
- Nearest medical detox: Gastonia, about 21 miles
- Nearest methadone clinic (OTP): Shelby, about 1.4 miles (6 within 25 miles)
- Nearest buprenorphine (Suboxone) provider: Shelby, about 1.4 miles (11 within 25 miles)
See the Cleveland County treatment map, methadone clinics near Cleveland County and Suboxone doctors near Cleveland County.
Frequently asked questions
What services does Phoenix Counseling Center offer?
Phoenix Counseling Center reports these levels of care to SAMHSA: Outpatient, Dual diagnosis. Call to confirm current services and openings.
Does Phoenix Counseling Center accept insurance?
Payment information was not reported. Call the facility and ask about insurance, Medicaid and self-pay rates.
Where is Phoenix Counseling Center located?
804 North Lafayette Street Suite 2, Shelby, NC 28150.
How far is the nearest medical detox from Shelby?
From the center of Cleveland County, the closest program offering medical detox is in Gastonia, about 21 miles away (straight-line), based on SAMHSA locator data mapped by FindRehabMap.
Other treatment facilities in Shelby
Carolina Services
222 North Lafayette Street, Shelby, NC 28150
Carolina Services
222 North Lafayette Street, Shelby, NC 28150
Integrated Care of Greater Hickory
117 West Marion Street, Shelby, NC 28152
Integrated Care of Greater Hickory
117 West Marion Street, Shelby, NC 28152
Monarch
201 West Marion Street, Shelby, NC 28150
See all 14 facilities in Shelby · Outpatient · MAT · Accepts Medicaid · Accepts Medicare · Private insurance · Sliding scale
Last reviewed 2026-10-06. Facility details come from SAMHSA's FindTreatment.gov locator and facility-provided information. Confirm services, availability and payment directly with the facility.